And other times, you may be without internet service until a technician appointment.Īdditionally, as long as you are using leased equipment from your provider, the agent can perform a series of tests on the modem to check for issues. If it’s not, some providers have the capability to restore the connection without sending a tech to your house. Agents there can typically run a few tests to ensure the signal from the network to your modem is actually connecting. After going through these steps and you’re still wondering why your internet keeps disconnecting, it’s time to contact your internet provider. Sometimes your efforts will not yield results. The issue could be a faulty device, a bad connection to the home, or a more widespread internet service outage. If at this point you still have no internet connection, then it’s time to contact your provider. So if after restarting your modem and checking cable connections you’re still experiencing dropped internet connection, connect a computer or laptop to the modem with an ethernet cable.ĭoing so allows you to run an internet speed test via a wired connection to the modem, which will yield the most accurate results. Test Internet Connectivity with an Ethernet CableĪs we mentioned, the only way to achieve the provider’s advertised speed is through a wired connection to the modem. Even though you may have just restarted the equipment, restart it one more time before moving on to the next step. However, if you’re getting a strong WiFi signal but no internet connection, then the lack of connectivity likely lies with the equipment or something on the provider’s end. As well, you may need to invest in WiFi repeaters or extenders to cover the blind spots and help support multiple devices. To overcome these challenges, we recommend placing your router in a central location with as few obstructions as possible. Larger homes are prone to “dead spots,” where the signal struggles to reach. ![]() The more devices that are connected to the router puts greater demand on the router to distribute the signal evenly throughout your home and to each connected device. The answers to these questions help to understand why your WiFi keeps disconnecting. How many devices are connected to your router wirelessly at any given time? Either way, it doesn’t hurt to check as a step in your process of elimination. ![]() If you have curious pets or children, this step may be more pertinent to you. Then check your modem and/or router’s power cables–are they properly connected on the back of the device and in the outlet? Is the plastic tab that holds them in the port broken? Then it wouldn’t hurt to replace the cable to ensure proper seating. So, take the two minutes it will take to make sure the ethernet cables between your modem, router, and ethernet-capable devices are seated snugly and latched in properly. But, it’s a quick and easy step to ensure everything is plugged in properly. Check Cable ConnectionsĪdmittedly, this may be the most mundane and least likely culprit for why your internet keeps cutting in and out or disconnecting entirely. In fact, we recommend restarting your modem and/or router every week or two, just as a regular maintenance routine. This is one of the easiest things you can do to resolve internet and WiFi connectivity issues in your home. Then, simply plug it back in and give it a good 5-10 minutes to reboot and establish a stable internet connection. To do this, unplug your modem at the wall outlet for at least a minute. For example, Xfinity offers the My Account app, where, among other things, you can find outage information for Xfinity internet.Ī simple reset is all it takes to get it up and running as it should. Many providers have smartphone apps where they report outages. ![]() Is there a reported service outage in your area? Many providers make it easy to find this information, which typically can be found on the customer or technical support pages. In the interest of saving time, the first step you should take is to check with your internet provider. Test Connectivity With an Ethernet Cable.Here are some easy steps to troubleshoot and fix your internet and WiFi connection issues. Sometimes it’s an issue with your internet provider other times, having no internet connection is easy to track down. You can’t predict it, but you know that you’re going to lose internet connection at some point. It happens to everyone: poorly-timed internet and WiFi connection issues.
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